Refund policy

Return & Refund Policy

Effective Date: July 10, 2026

At Zaroorat, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.

  • All original tags, packaging, accessories, and manuals (if applicable) are included.

  • The item is not damaged due to misuse or improper handling.

  • Proof of purchase (order number or receipt) is provided.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Personal care and hygiene products that have been opened or used.

  • Cosmetics and skincare products that have been opened.

  • Perfumes or fragrances with broken seals or signs of use.

  • Customized or personalized products.

  • Gift cards.

  • Clearance or final sale items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the product and packaging.

After verification, we will arrange a replacement or issue a full refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–10 business days through the original payment method or another suitable method where applicable.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

  • If the return is due to our mistake or a defective item, Zaroorat will cover the return shipping cost.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Exchanges

We offer exchanges for defective or damaged products, subject to product availability.

How to Request a Return

To initiate a return, please contact our customer support with your order details. Our team will guide you through the return process and provide the return instructions.

Please do not send any product back without receiving return authorization from our support team.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support through the contact information available on the Zaroorat website.

Thank you for shopping with Zaroorat. We appreciate your trust and look forward to serving you.